1st Line /2nd Line Support, £20,000-£26,000 DOE
As a Desk Support Engineer, you’ll offer our customers technical support for the range of IT and telephony products/services that we provide. Working on the help-desk, you’ll take ownership of technical queries and fault reports, liaising with customers and third parties to ensure a quick and effective resolution. Providing exceptional customer service throughout.
We are looking for people with experience working in IT or Networking, who can apply themselves to thrive in our fast-paced, friendly environment. You’ll need to be confident in troubleshooting and have a passion for learning new skills. We always strive to offer an exceptional service, so you’ll also be great at communicating.
Why Join Us?
We know that the key to our success is the people we work with, which is why we’ve put together a benefits package that’s amongst the best in the industry. The benefits that make us stand out are:
- On the job training
- Monday – Friday 0830-1730hrs
- Free company lunches if targets are met
- Monthly draws to win £500 shopping vouchers (about 20 winners a month)
- Team social and charity events outside of work
We are a fast-growing tech company and it’s a great bunch of people to work with. The culture is supportive, relaxed and high-trust. We have great new offices in central Bournemouth.
Desirable experience in the following:
HiHi have recently moved to a new office in the centre of Bournemouth. We are within walking distance from Bournemouth train station, bus stops and we offer a free park and ride based in Boscombe with regular shuttles to and from the office (ave. journey time is approx. 5 minutes). If you prefer to walk, jog or cycle to work we have undercover bike shelters and showers.
HiHi Ltd is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and HiHi Ltd will not discriminate unlawfully. Recruitment processes are conducted on the basis of merit, abilities and qualifications. Any requests for feedback should be made and will be responded to in writing.