To check to see if your phone is connected slide down the menu drawer in the top left of the screen. Within this drawer you will see the status of your phone and if you are connected or not.

If you’re not connected you’ll be notified with a network error pop out window. The pop-out window will show details about why you may not be connected or where the issue may be occurring. By pressing okay you will minimize the pop-out window but will be left with a network error notification in the top right corner of the home screen. Pressing this notification will reopen the pop out information window.

If you are not connected start by checking the cables in the back of your phone; if you have a loose or disconnected cable plug it back in securely.

If the cables are all in order you can reboot your phone by sliding down the drawer in the top right of the screen and pressing reboot followed by ok.

If you’re still not connected you’ll need to call one of our engineers.

Other support videos

  • Adding recent calls to contacts

  • Access Voicemail on HiHi

  • How to set private call mode on HiHi

  • Setting a “Busy” Voicemail Greeting on HiHi

  • How to Set a “No Answer” Voicemail Greeting

  • How to set up Call Forwarding for all Calls

  • How to set up “No Answer” Call Forwarding

  • How to Set Internal and External Ringtones on HiHi

  • How To Reboot Your HiHi

  • How to initiate an audio conference call

  • How to use your HiHi’s last Call Forwarding set up

  • How to do a direct call transfer

  • Moving a Favourite on Your Home Screen

  • How to Check Your HiHi is up to Date

  • How to Make a Call With HiHi

  • See How HiHi Helps You To Be Truly Together

  • Adding or Removing Favourites

  • Connecting a Jabra headset

  • How to check your phone is connected

  • Customise your HiHi’s Home Screen Apps

  • Finding a Contact

  • Putting a caller on hold

  • How to pick up a call from another phone

  • Activating Do Not Disturb

  • Automatically Set Do Not Disturb to Activate When HiHi is Locked

  • How to Set Up Call Forwarding When Your Phone Is “Busy”

  • How to set an “Extended Away” Voicemail Greeting

  • How to Resume a Call

  • How to Receive a Call on HiHi

  • How to do an initiated call transfer