Your HiHi will automatically update itself to the latest version outside of office hours; usually between midnight and 4am providing that your phone is not in use.

To manually check that your HiHi has the latest software slide down the menu drawer in the top right corner, then press settings.  Within the settings page, scroll down to the system section and press “About Phone”. Then press “Check for Updates” button.  Your HiHi will then do a quick check. If there is a newer version of the software available, it’ll show in a pop-out dialogue window. Press “Install” to begin the update.

Depending on your bandwidth, HiHi will then take a few minutes to download the software and will reboot automatically.  Once the new software is install, if you repeat the process, you will be notified that your software is up to date.

Other support videos

  • Adding recent calls to contacts

  • Access Voicemail on HiHi

  • How to set private call mode on HiHi

  • Setting a “Busy” Voicemail Greeting on HiHi

  • How to Set a “No Answer” Voicemail Greeting

  • How to set up Call Forwarding for all Calls

  • How to set up “No Answer” Call Forwarding

  • How to Set Internal and External Ringtones on HiHi

  • How To Reboot Your HiHi

  • How to initiate an audio conference call

  • How to use your HiHi’s last Call Forwarding set up

  • How to do a direct call transfer

  • Moving a Favourite on Your Home Screen

  • How to Check Your HiHi is up to Date

  • How to Make a Call With HiHi

  • See How HiHi Helps You To Be Truly Together

  • Adding or Removing Favourites

  • Connecting a Jabra headset

  • How to check your phone is connected

  • Customise your HiHi’s Home Screen Apps

  • Finding a Contact

  • Putting a caller on hold

  • How to pick up a call from another phone

  • Activating Do Not Disturb

  • Automatically Set Do Not Disturb to Activate When HiHi is Locked

  • How to Set Up Call Forwarding When Your Phone Is “Busy”

  • How to set an “Extended Away” Voicemail Greeting

  • How to Resume a Call

  • How to Receive a Call on HiHi

  • How to do an initiated call transfer