An extended away greeting can be set when you know you will be out of the office and unable to take any incoming calls for a predetermined amount of time.

To set a new extended away voicemail greeting start by opening the voicemail app then press call voicemail. You’ll hear a message that says, “welcome to your voicemail system pleaseĀ enter your passcode then press hash. If you are not calling from your own phone please press star”. Select the keypad and enter your four-digit passcode without forgetting to add the hash key after your passcode. You will hear several options; you need to access your voicemail box to change your greeting.

To access your voicemail box choose option 1, you will then hear an update on how many voice messages you have you have. To change your mailbox extended away greeting press 4. The options you will be given are: To activate your extended away greeting press 1, to record a new extended away greeting press 3, to play the current greeting press 4. Press 3 to update your new greeting.

Please start recording after the tone to end recording press hash.

If you have successfully recorded a new message, you should hear, “thank you your question has been recorded to activate your extended away greeting press 1, to record a new extended away greeting press 3, to play the current greeting press 4.” If you’d like to re-listenĀ to your message press 4.

Once you’re happy with your message and ready to activate your extended away greeting press 1. You’ll hear another message saying “Your extended away greeting has been activated.” then simply end the call.

Other support videos

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